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Returns

Return Policy

  • Most products (other than special orders) are returnable for any reason - within 30 days of the delivery date without a restocking fee. See limitations below.

  • A restocking fee will be added to the return of any non-stocking special ordered items. This restocking fee is subject to the vendor’s agreed upon percentage. For specific vendor restocking information please email: sales@newarktruckcenter.com

  • A credit will be issued to the original purchase method within 3-5 days from the date the item is received and checked by Newark Truck Center.

  • A return can be initiated by emailing: sales@newarktruckcenter.com or by calling (973) 381-7278.

  • All returned items must be sent to:

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Newark Truck Center - Returns
451 Frelinghuysen Ave
Newark, NJ 07114
Phone: (973) 381-7278
Fax: (973) 589-3447

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  • Please use a shipping carrier that provides package tracking capability. UPS, FedEx, and USPS all provide this service. Package tracking is extremely helpful to resolve any disputes. and gives you a record of the return date.

  • You are responsible for return freight costs. 

  • Please email your package tracking information to us at Sales@newarkrtuckcenter.com so that we may assist you with the expediting of your return credit.

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What if the error was made by Newark Truck Center (e.g. wrong part delivered etc.)?

  • If the error was made by Newark Truck Center or our supplier / partner, we will credit the full amount of the order (part price + Tax + any freight / Handling) paid by you. We will also provide the prepaid return label free of charge.

 

Limitations on items that can be returned

  • Items that were installed cannot be returned

  • Items that were modified cannot be returned

  • Electrical items cannot be returned

  • All sales are final after 30 days. The product must be new, in salable condition and in the original packaging. 

  • Unacceptable returns will be sent back to the customer on request at the customer's expense.

 

Large returns that require freight

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